VDTechnologies Terms and Conditions
We have tried to keep our Terms and Conditions as clear as possible and give you all the information about the services you will receive from VDTechnologies so that you completely understand the whole process, from our free diagnostics service to work completion and beyond. It’s really important to us that you spend a few minutes to read through this policy.
You are accepting our T’s & C’s every time you agree to work / services to be completed. All terms listed here is governed by the CPA (Consumer Protection Act) of the Republic of South Africa.
https://www.gov.za/documents/consumer-protection-act
Diagnosis and Assessment
Our Free Diagnostics service is for private noncommercial use only. Commercial use is any activity that directly or indirectly results in financial compensation as a result of using our service or findings of our diagnostics and repair estimate service. The Diagnosis and Assessment is free and no work beyond this evaluation will be charged without explicit client approval, however repair fee applies should repair occur during diagnostics. Customer is responsible for collect and deliver costs each way in all cases.
No fix, no fee policy
This policy means that if the engineer cannot resolve the problem or effect the repair. No charges will be made to the customer.
Appointments and Rates:
VDTechnologies will attend the customer’s premises at the prearranged booked time. The Customer will pay for all Services provided, at the rates currently indicated on our website.
Working Hours:
VDTechnologies normal working hours are Monday through Friday, 08:00 to 17:00. In some cases, subject to previous arrangements being made, The Services will be provided out of the normal working hours. These will include Saturday and or Sunday and a latest working time of 21:00. An overtime fee will be charged for these additional working hours. Weeknights and Saturdays will be charged at one and a half times the normal hourly rate. (As well as travel reimbursement.) Sundays will be charged at double the normal hourly rate. (As well as travel reimbursement.)
Liabilities and Repair Risks:
1. VDTechnologies accepts no liability in respect of any problem(s) it is not able to remedy due to any matter beyond its control. Including, but not limited to, the age, specification or condition of the customer’s hardware and or software. As well as a customer’s failure to provide appropriate software disks, drivers, product serial numbers or any fault with the customer’s ISP.
2. The customer hereby confirms that a full back up of the customer’s hard-drive has been made prior to VDTechnologies commencing The Services. The customer further confirms that there is no legal restriction or impediment to VDTechnologies providing Services to the customer.
3. VDTechnologies shall, under no circumstances, be liable, either in contract, tort or otherwise for any damage or injury caused to the customer, its employees, agents or any third parties. Including, without limitation, any direct and or indirect or consequential damages, expenses, costs, profits, lost savings, earnings, interruption to business activity, lost or corrupted data or other liability arising out of or related to The Services provided by VDTechnologies or out of installation, de-installation, use of, or inability to use the customer’s computer equipment, hardware, software or peripherals. The customer will, upon demand, indemnify VDTechnologies in respect to loss, damage or injury arising from the provision of The Services. VDTechnologies has no liability to the Customer for data loss or damage incurred in any circumstances whatsoever.
4. VDTechnologies Technicians are experienced in removing and dealing with Virus’, Malware and Spyware but given their very nature (and the varying causes of infection), we are unable to provide any extended warranty for onsite or offsite support. Our technicians will typically perform all the necessary tests to diagnose and remove any infections as best as possible, causing as little disruption to you, your computer and your applications as possible but, given the repair options vary from “do nothing” to “wipe the computer”, the varying repairs can have equally varying results. Additionally, in some instances, Virus’ and Malware programs are designed to cause as much havoc when removed as when in place, meaning the removal can often leave a computer in a more fragile state than when infected. In these instances, we will continue to provide any support as required but cannot be held responsible for damages caused as a result of any attempted repairs.
5. All Customers should ensure they have a working, reliable backup of all their data and important information before requesting any support, resulting in potentially ‘aggressive’ repair solutions. Repeat faults as a direct result of end users ignoring recommendations provided by VDTechnologies; Faults with 3rd party software which VDTechnologies is not able or authorized to work with;
General misuse by the Customer of the System, Hardware or Software;
Any projects which fall outside of normal maintenance and support, each such project to be quoted and approved by the Customer separately
6. Electronic repairs are unpredictable. Your device may be beyond repair or may be permanently damaged before our inspection and bench testing meaning it is rendered useless. Circuit board components deteriorate over time and can fail without warning especially on liquid damage devices where components can short circuit, oxidize, corrode and rust over time. Integrated GPU on laptops and AIO computers can fail without warning especially on older devices and other devices with known GPU problems of any manufacturing year make and model.
Quotes
Often, it is very difficult or impossible to identify every problem affecting a device until some work is performed. Our estimates may evolve or change during the course of servicing your device, which is why a written quote with our findings will be sent via e-mail. If a technician advises the need to update the quote in written form, we will let you know as soon as possible before we continue the service. All changes MUST be approved by you in writing before we move on with any work. Our initial quote will always remain valid within the scope of the services it was originally attached to, though we may advise you that the original service may have become unnecessary or unlikely to resolve the issue. Any written quote is valid for 30 (thirty) days only. Quote acceptance is payment as a) 50% of the TRC (Total Repair Cost) on the quotation if parts need to be ordered in and/or b) full amount on the quotation if parts are in stock or a board repair was completed so the repaired unit will be ready for collection once the amount clears in our bank account.
Warranty Repairs
If your device malfunctions or fails within 30 days from the time that you received the device, we will perform the repair again at no extra cost to you. The issue must be related to the original work order. If the issue is unrelated, you will be notified about repair cost before we move forward with the repair. No refunds are issued before we bench test or attempt the repair again so we can verify the validity of the claim. Refunds are only issued if we are not able to fix your device minus the return shipping (If applicable). If your device qualifies for the warranty repair, you are responsible for shipping the device back to us and we will cover return shipping.
Turn Around Time and Repair Time
We pride ourselves on the speed of our repairs, however many of the factors that determine the length of your repair are beyond our control. As such, we will attempt to service your device as soon as possible in the order it was received. Many of our repairs are completed in 2-48 hours in regards to TAT (Turnaround Time), however we offer no guarantees of how long the service will take. Any references to service times on our website or in promotional materials are our best estimates based on previous experience and are not meant to represent an exact time frame or offer any guarantees of service time
Replacement Parts Procedure
If a service requires parts to complete, we will contact and inform you of the need prior to ordering any parts. We will explain the part needed, why it’s necessary, any associated costs, and give an estimate of when the part will likely arrive. Due to shipping times being beyond our control, our estimate is a best guess and is not intended to guarantee arrival by a specific time. If you would like to hold on to your device until parts come in, a non-refundable deposit of 50% of the cost of the ordered parts will be required. VDTechnologies will generally not use parts not purchased by VDTechnologies. This is due to our inability to verify that the parts are functional and will provide a good fit for your device. Any replacement parts not supplied by VDTechnologies are not covered by any kind of warranty or guarantee from us except as might be provided by the part manufacturer (and its best to send a query to them about warranty conditions that may or may not be provided). By providing your own parts, you acknowledge that you understand and agree that any work we provide is not covered by the VDTechnologies Limited Repair Warranty or any other guarantee or assurance, explicit or implicit. You also agree to waive any liability for damage to your device caused by faulty parts or other part incompatibilities.
Beyond Economical Repair
This where VDTechnologies classes a device to be not worth repairing due to the costs of parts and labour required to get it fully functional is close to the cost of a new retail unit. If this is the case, VDTechnologies will contact the customer and notify them of this.
Collect and Delivery Policy
The Collect and Delivery instructions that you provide upon filling in your mail in form, are the instructions we follow to Collect and Delivery your items. Failure to request insurance, renders any Collect and Delivery damages solely the responsibility of the customer and VDTechnologies assumes no liability in case of damages during Collect and Delivery. Furthermore, devices not shipped in their original packages are more prone to damage during Collect and Delivery; if you send us your device in a generic box, we will ship it back to you in a generic box at your own risk. If you are providing your own shipping label, be sure to include insurance on it if you wish to do so; we are unable to provide insurance for pre-purchased labels.
Our driver`s safety is our main responsibility. If we are not comfortable with the collection point / route and see it as a high risk area/route we will deny the request and kindly ask for you to deliver it to our workshop. This is also to protect the equipment that may be in the vehicle from theft , car jackings or accidents where equipment might be damaged etc. Thank you for understanding.
Pickup time limit and storage
Due to our limited storage capacity, we will hold on to devices for up to 30 days after we contact you to pick up your device. After the 30 days period, if we have not heard from you, we will consider your device abandoned and VDTechnologies will have the right to sell the device to recover service cost and parts used to fix your device, or we’ll recycle the device if it’s nonfunctional. We cannot guarantee that your equipment will not be discarded after the initial 30-day period, so it is critical that you pick up your equipment on time or conclude an agreement with VDTechnologies to store your equipment until you can pick it up. If you make an agreement, in writing, to pick up after 30 days, you will be billed at a pro-rata rate of 10% of the original invoice per month for storage.
Confidentiality:
VDTechnologies will maintain the confidentiality of the customer’s files and or data. VDTechnologies further undertakes not to provide any customer information to any third party, save in the event that it is lawfully required to do so. VDTechnologies reserves the right to refuse the provision of The Services for any reason. Including, but not limited to, the presence of unlicensed or illegal software and or material of an obscene or pornographic nature on a customer’s computer. If, for such reason, VDTechnologies terminates The Services, the customer shall be liable for any charges incurred in respect to the time spent on site by the VDTechnologies technician.
Equipment provided by VDTechnologies:
VDTechnologies may make recommendations to the customer, or the customer may request that a product be provided by VDTechnologies, in order for VDTechnologies to perform The Services. All expressed or implied warranties, descriptions, representatives and conditions as to the quality or compatibility in respect of The Services, any item of software, hardware or peripheral provided by VDTechnologies, are expressly excluded. VDTechnologies has no liability as to the suitability of the performance of The Services. Nor of any product manufactured, sold or supplied by a third party, whether or not that product has been recommended to the customer by VDTechnologies. Any hardware, software or equipment provided to the customer by VDTechnologies shall remain the property of VDTechnologies until full payment is received.
Return visit and complaints policy:
In the event of any dissatisfaction with The Service provided by VDTechnologies, the customer should immediately contact VDTechnologies at help@vdtechnologies.co.za. VDTechnologies will make an appointment for a return visit by the designated technician. The technician will endeavour to rectify the problem. If the cause of the dissatisfaction was due to a matter beyond the control of VDTechnologies, the Customer shall pay for the additional time incurred at VDTechnologies normal rates. If the problem arose directly as a result of VDTechnologies previous work, no further charge shall be made.